Venues play an incredibly important part in the fabric of society—a fact that is even more apparent as fans and guests eagerly await the chance to gather regularly once again. And although major progress has been made in the past few months, we’re continuing to shoulder the burden with our industry peers in a variety of ways.
1. Continuing to Make Remote Work Easy
Since mid March, organizations everywhere have been tapping into the possibilities of remote work, made possible by technology. When EventBooking began in 1999 as the first web-based venue booking software, it was not with the intention of helping venue professionals ride out the waves of a global pandemic at home. No one had a clue that on-site practices—like checking a master paper/pencil calendar, or accessing a locally hosted server—would present the challenges that surfaced as “Stay Home. Save Lives” became a common refrain.
Along with the devastation of mass furloughs come the potential loss of critical “head knowledge” and experience from individual staff, who were an important piece in a venues overall operation. And yet—the event and venue industry is full of resilient, innovative people. We have been amazed by the way facilities have quickly adapted and evolved. Some have seamlessly transitioned to remote work, thanks to their investment in the proper technology—which also stores what was once “head knowledge” or siloed information among staff.
2. Continuing to Listen to Your Needs
Whether that’s being flexible and creative with our clients payments—deferring collection for those that need it most—or simply using this unusual down-time for more in-depth training or implementation of our software, we are here to help. If we are asked for assistance, we’re making it happen in whatever form that needs to be.
3. Urging Others to Listen, Too
There has never been a better time to collaborate and learn from your fellow industry peers through listening. We’ve been impressed with all the resources the Asia Pacific VMA is sharing in their current digital series, which offers sessions on everything from Reopening & Recovery, to the new formation of the Live Entertainment Industry Forum (LEIF)—which will work closely with the Federal, State, and Territory Governments to get the industry in Australia up and running again.
In the United States, we’ve been bringing the needs of public venues to the attention of our senators. Although the recent funds from the national Paycheck Protection Program (PPP) included support for private venues, public venues were exempt since they are government-owned. But as many may already know, publicly-owned venues primarily fund their operations through event revenue, not unlike private venues. They also receive little to no funding from government sources because they are not often included in state or local government budgets. EventBooking (based in Knoxville, Tennessee) has asked that in upcoming COVID-19-related legislation, U.S senators include changes to allow public venues that fell through the cracks to be eligible for funds from the Paycheck Protection Program. (Note: And if you are in the U.S, you can ask them too! Click here for more information provided by the IAVM, and to read the letter many in the American venue community are asking senators to consider.)
We are eager as a company to hear from the event and venue community at large (international or otherwise) to learn of more ways we can be of support, so never hesitate to reach out.