There are a number of less obvious, less visible factors a venue professional should consider when evaluating a new software system. While they won’t be immediately apparent in a software demo, they pay dividends in the long term—freeing venue professionals to worry less about the technicalities of a system and focus more on the aspects they love about their job.
President of EventBooking, Steve Mackenzie, discusses more below.
When venues look at purchasing our software, VenueOps, the focus is usually on the demo—the functionality and features that “wow” them, and the immediate benefits its capabilities will bring them.
While these are always going to be important factors in the decision-making process, there are a number of other benefits that a venue professional should consider when evaluating a new system. These less obvious, less visible factors are no less significant, as they will impact your venue in the long run, for years to come:
Automatic software updates
Rather than burdening a venue’s IT department to deploy an update, we automatically update VenueOps every 6-8 weeks. That means our clients are always logging in to most cutting-edge venue management software, while we do the heavy lifting of evolving it.
No testing required for updates
We’re the ones who built VenueOps, so why would we expect your team to work out the kinks of testing it? Surprisingly, some software providers expect this of their clients. Once again, we take that on—we see the Quality Assurance process and testing of VenueOps as a staple responsibility of ours.
No software “versions”
A true SaaS solution (Software as a Service) doesn’t have separate versions—for the more technical-minded (or just the curious), this means every single venue using VenueOps runs on the same, up-to-date code base.
Most people don’t enjoy bugs. This is true of software bugs, too. VenueOps is essentially bug-free whenever we release a new update. We looked at all our updates to VenueOps in 2020 and found that out of the hundreds of feature enhancements and additions, there were only 31 bugs—all of which were fixed immediately after clients brought them to our attention.
No IT infrastructure to manage
Again, let’s give your IT manager a break. We take care of everything such as software configuration, back-ups, database servers, associated licensing, and hosting fees.
Plays Nice with Different Browsers and Devices
Chrome, Firefox, Safari—everyone has a preference. We won’t force you to choose one, because VenueOps is compatible with all modern browsers. And whether you’re loyal to PC, Mac, iPhone, or Android, VenueOps is 100% adaptable.
While these factors won’t be immediately apparent in a software demo, they pay dividends in the long term—freeing venue professionals to worry less about the technicalities of a system and focus more on the aspects they love about their job, all of which we hope VenueOps empowers them to do.
Steve Mackenzie is President at EventBooking, an innovative, cloud-based venue management solution that has over 1,000 clients around the globe. Based on regular polling of their client-base, EventBooking retains a 99% customer satisfaction level.
“Our clients are always logging in to most cutting-edge venue management software, while we do the heavy lifting of evolving it.”