Client Success Specialist
The Client Success Specialist is the primary project manager and main point of contact for venue professionals implementing EventBooking’s VenueOps software. The Client Success Specialist establishes a relationship with the client post-sale, performing business analysis, software configuration, establishes workflow and best practices, conducts training, gathers feedback, and ultimately sets them up for long term success.
Client Success Technician
The Client Success Technician communicates with and assists EventBooking’s clients through support tickets, emails, and phone calls. Clients choose EventBooking because they can pick up the phone and talk to us without phone trees, lengthy hold queues, or extra fees. Client Success Technicians work with other members of our Client Success Team as well as directly with clients, providing technical training and support, troubleshooting technical issues, assisting with setup of new accounts, conducting online support and training, and gathering feedback for our product team.
Cloud Operations Engineer
Cloud Operations is responsible for both facilitating internal development efforts and maintaining site reliability for our line-of-business software as a service products. This position will work closely with all other teams to optimize performance and security on our infrastructure, and to assist incident management in the production environments. Key responsibilities for this role include facilitating application upgrades, building infrastructure enhancements, and managing ongoing tasks. Send an e-mail message to firstname.lastname@example.org for more information.
Software Integration Engineer
We are looking for a highly motivated developer to be directly involved in custom data conversion, ETL, and integration projects for our VenueOps product. VenueOps has been carefully designed to integrate with other best-in-breed products to deliver complete solutions to our clients.