Frequently Asked Questions

A. VenueOps is available through an annual subscription fee and a one-time setup fee, which is based on the scope of its custom configuration and use. Every account includes unlimited users and unlimited customer support.

A. Depending on the departments that will be using the system, potential data conversions, and the size of the team getting trained—your organization can be fully utilizing VenueOps anywhere between 8-20 weeks.

A. Yes! We have a variety of partnerships with other best-in-class systems, and see tremendous value in integrating with your other favorite platforms. Click here to learn more about integrations with VenueOps.

A. When user accounts are created within VenueOps, they will be assigned a role or multiple roles. This gives the user access to specific features or data. These roles are created for your VenueOps account by your System Administrator, allowing the roles to be customized for your venue and workflow. Want to learn more? Check out this article on our Knowledge Base.

A. Your sensitive information is our top priority. We’ve been building and operating secure, high-powered calendar software for arenas, convention centers, stadiums, amphitheaters, and PACs for over 20 years without a single security breach. We serve over 1,000 venues across 24 countries and are 100% hosted with Amazon Web Services*. Our staff is continuously monitoring and evaluating our security and performance.

*Amazon Web Services is an ISO 27001 certified provider. Application servers are managed and firewalled to allow only minimal, necessary access by EB personnel. Related databases are encrypted at rest and backed up daily to multiple data centers. The application secures data in transit to and from the customer over the internet with the latest industry-standard encryption protocols.

A. Any data a client inputs into EventBooking software is owned by the client. If requested, our team can provide an export of their data.

A. VenueOps is hosted on Amazon Web Servers, which upholds nearly 100% up-time. Additionally, we have a team of dedicated support and technical professionals that constantly monitor the program and respond to requests 24/7.

A. EventBooking offers free and unlimited online training resources to all clients 24/7, as well as scheduled trainings over the phone or a shared screen. More extensive training sessions can be arranged on-site for a daily fee.

A. The EventBooking Client Success Team has an unprecedented 100% Customer Satisfaction Rating (from regular polling of our client-base). They are available 24/7, either by phone or email.

Email requests are monitored and responded to as quickly as possible. For calls outside of  business hours, the after-hours line is immediately forwarded to one of our Client Success Advocates on call.

Click here to contact our Client Success team.

A. VenueOps is updated on a regular basis (every 6-8 weeks) to keep up with the constantly evolving tech world and the event industry as a whole. Clients are notified in advance of any significant updates that might affect the user interface or existing functionality.