A. Both of our software tools (VenueOps and PromoterOps) are available through an annual subscription fee and a one-time setup fee, which is based on the scope of its custom configuration and use. Every account includes unlimited users and unlimited customer support.
A. Full implementation of EventBooking software can range from 3-8 weeks, depending on customization needs and client responsiveness.
A. EventBooking software tools have a number of export and import capabilities, as well as a variety of partnerships with other best-in-breed systems. Please consult your sales representative on specific integrations you want or need.
Yes, we have successfully migrated data from other programs such as: EMS, EBMS, Artifax and Concentrics, with fees contingent upon level of detail and complexity.
A. User permissions and role access differ between VenueOps and PromoterOps, although both have that capability. Your sales representative will be happy to thoroughly explain which structure your desired tool has.
A. Your sensitive information is our top priority. We’ve been building and operating secure, high-powered calendar software for arenas, convention centers, stadiums, amphitheaters, and PACs for over 15 years without a single security breach. We serve over 900 venues across 15 countries and are 100% hosted with Amazon Web Services*. Our staff is continuously monitoring and evaluating our security and performance.
*Amazon Web Services is an ISO 27001 certified provider. Application servers are managed and firewalled to allow only minimal, necessary access by EB personnel. Related databases are encrypted at rest and backed up daily to multiple data centers. The application secures data in transit to and from the customer over the internet with the latest industry-standard encryption protocols.
A. Any data a client inputs into EventBooking software is owned by the client. If requested, our team can provide an export of their data.
A. We offer unlimited users for both VenueOps and PromoterOps. There’s no limit to how many users can be logged in at the same time.
A. EventBooking software is hosted on Amazon Web Servers, which upholds nearly 100% up-time. Additionally, we have a team of dedicated support and technical professionals that constantly monitor the program and respond to requests 24/7.
A. EventBooking offers free and unlimited online training resources to all clients 24/7, as well as scheduled trainings over the phone or a shared screen. More extensive training sessions can be arranged on-site for a daily fee.
A. The EventBooking Client Success Team has an unprecedented 100% Customer Satisfaction Rating (from regular polling of our client-base). They are available 24/7, either by phone or email. During USA East Coast business hours, our response time to calls are essentially immediate. Email requests are monitored and responded to as quickly as possible. For calls outside of USA East Coast business hours, the after-hours line is immediately forwarded to one of our Client Success Advocates on call.
(865-966-4900 / firstname.lastname@example.org)
A. EventBooking software is updated on a regular basis (every 6-8 weeks) to keep up with the constantly evolving tech world and the event/concert industry as a whole. Clients are notified in advance of any significant updates that might affect the user interface or existing functionality.