Frequently Asked Questions

Below are some Frequently Asked Questions about EventBooking and our services. If you do not find an answer to your question below, please feel free to contact us and we will be happy to help!

Q. What is the cost of EventBooking software?

A. Both of our software tools (VenueOps and PromoterOps) are available through an annual subscription fee and a one-time setup fee, which is based on the scope of its custom configuration and use. Every account includes unlimited users and unlimited customer support.

Q. How quickly can my organization be up and running with EventBooking software?

A. Full implementation of EventBooking software can range from 3-8 weeks, depending on customization needs and client responsiveness.

Q. Does EventBooking software integrate with financial systems, ticketing systems, etc?

A. EventBooking software tools have a number of export and import capabilities, as well as a variety of partnerships with other best-in-breed systems. Please consult your sales representative on specific integrations you want or need.

Q. How does EventBooking address user permissions within the various tools?

A. User permissions and role access differ between VenueOps and PromoterOps, although both have that capability. Your sales representative will be happy to thoroughly explain which structure your desired tool has.

Q. How does EventBooking address security?

A. Your sensitive information is our top priority. We’ve been building and operating secure, high-powered calendar software for arenas, convention centers, stadiums, amphitheaters, and PACs for over 15 years without a single security breach. We serve 760+ venues across 15 countries and are 100% hosted with Amazon Web Services*. Our staff is continuously monitoring and evaluating our security and performance.

*Amazon Web Services is an ISO 27001 certified provider. Application servers are managed and firewalled to allow only minimal, necessary access by EB personnel. Related databases are encrypted at rest and backed up daily to multiple data centers. The application secures data in transit to and from the customer over the internet with the latest industry-standard encryption protocols.

Q. What happens to my data if I choose to leave EventBooking?

A. Any data a client inputs into EventBooking software is owned by the client. If requested, our team can provide an export of their data.

Q. Who can use EventBooking software and how many users can access the system simultaneously?

A. We offer unlimited users for both VenueOps and PromoterOps. There’s no limit to how many users can be logged in at the same time.

Q. What is the availability and reliability of EventBooking software?

A. EventBooking software is hosted on Amazon Web Servers, which upholds nearly 100% up-time. Additionally, we have a team of dedicated support and technical professionals that constantly monitor the program and respond to requests 24/7.

Q. How much training is included?

A. EventBooking offers free and unlimited online training resources to all clients 24/7, as well as scheduled trainings over the phone or a shared screen. More extensive training sessions can be arranged on-site for a daily fee.

Q. What is EventBooking’s user support like?

A. The EventBooking Client Success Team has an unprecedented 100% Customer Satisfaction Rating (from regular polling of our client-base). They are available 24/7, either by phone or email. During USA East Coast business hours, our response time to calls are essentially immediate. Email requests are monitored and responded to as quickly as possible. For calls outside of USA East Coast business hours, the after-hours line is immediately forwarded to one of our Client Success Advocates on call.

(865-966-4900 / support@eventbooking.com)

Q. How often is EventBooking software updated?

A. EventBooking software is updated on a regular basis (every 6-8 weeks) to keep up with the constantly evolving tech world and the event/concert industry as a whole. Clients are notified in advance of any significant updates that might affect the user interface or existing functionality.