Frequently Asked Questions

Below are some Frequently Asked Questions about EventBooking and our services. If you do not find an answer to your question below, please feel free to contact us and we will be happy to help!

Q. What is the cost of VenueOps?

A. VenueOps is available through an annual subscription fee and a one-time setup fee, which is based on the scope of its custom configuration and use. Every account includes unlimited users and unlimited customer support.

Q. How quickly can my organization be up and running with VenueOps?

A. Depending on the departments that will be using the system, potential data conversions, and the size of the team getting trained—your organization can be fully utilizing VenueOps anywhere between 8-20 weeks.

Q. Does VenueOps integrate with financial systems, ticketing systems, etc?

A. Yes! We have a variety of partnerships with other best-in-class systems, and see tremendous value in integrating with your other favorite platforms. Please consult your sales representative on specific integrations you’re interested in.

Q. Can data be migrated from my current program?

Yes! We have successfully migrated data from other programs such as: EMS, EBMS, Artifax and Concentrics, with fees contingent upon level of detail and complexity.

Q. How does EventBooking address user permissions within the various tools?

A. When user accounts are created within VenueOps, they will be assigned a role or multiple roles. This gives the user access to specific features or data. These roles are created for your VenueOps account by your System Administrator, allowing the roles to be customized for your venue and workflow. Want to learn more? Check out this article on our Knowledge Base.

Q. How does EventBooking address security?

A. Your sensitive information is our top priority. We’ve been building and operating secure, high-powered calendar software for arenas, convention centers, stadiums, amphitheaters, and PACs for over 20 years without a single security breach. We serve over 1,000 venues across 24 countries and are 100% hosted with Amazon Web Services*. Our staff is continuously monitoring and evaluating our security and performance.

*Amazon Web Services is an ISO 27001 certified provider. Application servers are managed and firewalled to allow only minimal, necessary access by EB personnel. Related databases are encrypted at rest and backed up daily to multiple data centers. The application secures data in transit to and from the customer over the internet with the latest industry-standard encryption protocols.

Q. What happens to my data if I choose to leave EventBooking?

A. Any data a client inputs into EventBooking software is owned by the client. If requested, our team can provide an export of their data.

Q. Who can use VenueOps and how many users can access the system simultaneously?

A. We offer unlimited users for VenueOps. There’s no limit to how many users can be logged in at the same time.

Q. What is the availability and reliability of VenueOps?

A. VenueOps is hosted on Amazon Web Servers, which upholds nearly 100% up-time. Additionally, we have a team of dedicated support and technical professionals that constantly monitor the program and respond to requests 24/7.

Q. How much training is included?

A. EventBooking offers free and unlimited online training resources to all clients 24/7, as well as scheduled trainings over the phone or a shared screen. More extensive training sessions can be arranged on-site for a daily fee.

Q. What is EventBooking’s client support like?

A. The EventBooking Client Success Team has an unprecedented 100% Customer Satisfaction Rating (from regular polling of our client-base). They are available 24/7, either by phone or email. During USA East Coast business hours, our response time to calls are essentially immediate. Email requests are monitored and responded to as quickly as possible. For calls outside of USA East Coast business hours, the after-hours line is immediately forwarded to one of our Client Success Advocates on call.

(865-966-4900 / support@eventbooking.com)

Q. How often is VenueOps updated?

A. VenueOps is updated on a regular basis (every 6-8 weeks) to keep up with the constantly evolving tech world and the event/concert industry as a whole. Clients are notified in advance of any significant updates that might affect the user interface or existing functionality.