17 July 2017
8:10 am All instances are functioning normally. If you experience any issues, please do not hesitate to contact us at 865-966-4900 (press 5 if outside of office hours).
7:45 am go.smgbooking.com is back up and you are able to access the application. We are currently doing further testing to ensure that all is well.
7:15 am This morning we did a quick release to address an encoding error which was preventing a report from being edited. We are having post-release issues with go.smgbooking.com and are currently rolling back upgrades to that instance. It should be available shortly.
10 May 2017
6:55 am All applications have been tested and are operating normally. If you experience any problems, please do not hesitate to contact us at 865-966-4900 (press 5 before 9 am EDT) or email@example.com.
6:45 am The applications are back online and we are currently testing to ensure all is well.
9 May 2017
We will reboot select servers early tomorrow morning to apply a configuration change. This will require downtime of about 15-20 minutes. We will begin this process at 6 AM EDT and it should be complete no later than 6:30 AM EDT. We have sent an email to affected users on our Tech Update list.
If you do not receive our Tech Update Newsletter, an email which gives advance notice of releases and maintenance, please email firstname.lastname@example.org to subscribe.
3 May 2017
8:15 am EDT All North America applications are back online and functioning normally. If you experience any difficulties, please do not hesitate to contact us at 865-966-4900 (before 9am EDT please press 5) or email email@example.com.
6:55 am EDT We are bringing the last of the applications online. Several instances are still being restored and will be available shortly.
5:45 am EDT We have completed testing on the first app and are now restoring and bringing the other apps online.
From 3am to 7am EDT we will be completing the North American server upgrades, and all North American applications will be offline during that time. We will update this page when the process is complete.
2 May 2017
7:37am All North American apps are back online and are fully functional. If you experience any issues, please do not hesitate to call 865-966-4900 (press 5) or email firstname.lastname@example.org. If you do not receive our Tech Update Newsletter, an email which gives advance notice of releases and maintenance, and would like to, please email email@example.com.
7:15am We are bringing the apps back online and starting testing.
7:00am Last night’s server upgrades for North American applications are nearing completion. North American apps are currently unavailable. We apologize that we have overrun our maintenance window, and we will keep this page updated regularly.